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Mission
To share & streamline overall healthcare administration workload with human-supervised AI, so providers can focus entirely on delivering quality patient care.
Vision
To empower practices with centralized processes, integrated services, and AI-enabled solutions that drive efficiency, sustainability, and better patient outcomes.
Goal
Our main goal is to deliver solutions that expand practices without legal delays, administrative, and revenue management. We bridge the technology gap to improve patient access to care.
Prime Health United is more than a healthcare BPO; we’re a cost-efficiency engine for U.S. practices. Our HIPAA-compliant teams work 24/7 to lift administrative burdens, allowing clinicians to focus on patient care. We integrate seamlessly into your workflows, adapt to your EHR, and work exactly the way you prefer.
By adapting to our Active-Time billing model, practices pay only for the minutes worked, not idle time, saving up to 30% compared to traditional hourly staffing. We help:
Prime Health United is a healthcare BPO services provider that integrates your EHR systems and takes the responsibility of managing administrative workflow.
Real-time scribing with AI-enhanced efficiency, prepare notes, e-Rx, lab, and referral, ready for provider sign-off. HIPAA-trained and available 24/7. You only pay for actual working time.
Schedule, reschedule, confirm, verify eligibility in real time, send reminders (call/text/email), manage inbound/outbound calls, coordinate with pharmacies, labs, and providers, all while updating records.
We handle the entire process to ensure timely approvals for Medications (incl. specialty), Clinical procedures, Durable Medical Equipment (DME), Appeals & Denials (we also pursue approvals if rejected).
End-to-end RCM with eligibility verification, Insurance A/R, claim submission, payment posting, denial management (appeals/underpayments), patient collections, and custom weekly/monthly reports.
We streamline your administrative workflow with fax management, records requests (referrals/legal), and form completion, processed securely with HIPAA-compliant handling.
We handle CCM, CCCM, PCM, RPM, CoCM, BHI program setup and operations, enrollment, care plans, monitoring, and compliant documentation with monthly performance tracking and billing support.
Fast-track payer enrollment & re-credentialing (Medicare/Medicaid & commercial), including CAQH setup/maintenance, NPI (Type 1/2) & PECOS updates, provider directory attestations, and expirables tracking.
State, DEA, and CDS applications and renewals, address/scope changes, participation in state compacts (where applicable), and deadline tracking to prevent lapses.
End-to-end privileging applications, document assembly, coordination of primary-source verifications, committee submission/follow-ups, and reappointment support.
Pay only for the minutes your assistant is actively working, not for standby. Scale coverage on demand, keep everything HIPAA-compliant, and get 24/7 support that fits your workflow.
Referral rewards for VMAs and Specialized Care Programs, plus bundle savings, are available. See the table for what fits your practice.
| Service | Price | Billing Model |
|---|---|---|
| Virtual Medical Assistant / Medical Scribe AI-powered documentation and support | $16/hour | Active Time Pay only for minutes worked |
| Communication / Front Desk Services Patient communication and scheduling | $16/hour | Active Time |
| Documentation Handling Medical record management | $15–$25/hour | Hourly |
| Prior Authorization (PA) Insurance pre-approval processing | Varies | Case-based |
| Revenue Cycle Management (RCM) End-to-end billing solutions | 4% | % of collected revenue |
| Credentialing Provider enrollment services | $799 | Per 10 payers |
| Licensing Medical license management | From $299 | Per license |
| Affiliation Hospital and network partnerships | Custom | Project-based |
| Specialized Care – CCM/CCCM/PCM Chronic care management (Tier model) | 35–50% | % of program revenue |
| Specialized Care – RPM Remote patient monitoring | $42–$89 | Per-patient monthly |
| Website Management & Optimization Digital presence and SEO | $600/month | Monthly |
PHU turns outsourcing into smarter operations, saving time, cutting costs, and improving patient outcomes. Results you can measure, pricing you can trust, and a team that gets up to speed quickly.
Refer a practice and get $1/hour off your VMA stackable up to $5/hour for five referrals. Likewise, for the specialized care program, we decrease your charges by 1%.
Choose all four core services and we include Credentialing at no charge (valued at $799) to fast-track payer enrollment and remove setup friction.
With Active-Time billing, you pay only for working time, so a 30-minute session appears as $8; no standby charges or idle time are billed.
We commit to KPIs: clean claims ≥95%, note accuracy ≥98%, prior-auth TAT ≤48 hours, posting accuracy ≥98%, and A/R >90 days trending down.
Transparent pricing with itemized weekly/monthly reports showing exactly what we did and how your bill was calculated.
BAA signed before access, HIPAA-trained workforce, encryption in transit/at rest, and full audit logs.
We're available 24/7 whenever your clinic runs. Extend coverage without disruption, including evenings and weekends.
Real people with AI-powered scribing tools deliver efficient, accurate notes. Human judgment + modern speed.
Buried in after-hours charting, phone queues, prior auth bottlenecks, and aging A/R? Prime Health United quickly connects with HIPAA-trained Virtual Medical Assistants and end-to-end RCM, scheduling, scribing, documentation, authorizations, and collections. So you get time back and revenue flowing. Ready to delegate?
Prime Health United has been a reliable partner to AZZ Medical Associates and Capital Psychiatry Group. Our team is professional, responsive, and easy to work with. The communication is clear, and the follow-through is consistent. That’s why PHU is your trusted partner for healthcare outsourcing & BPO services.
My medical assistants are doing an excellent job of making my workload easier than it is. They are extremely polite, very hard working, and very punctual, finishing work right on time. They are an asset and a pleasure to work with!
My experience with the medical assistants has been great. I find that the majority of medical assistants possess surprisingly good medical knowledge. Their ability to interact with patients, type notes, send referrals, retrieve medical information, and send scripts has made managing patients much more efficient and enjoyable.
My medical assistants are doing an excellent job of making my workload easier than it is. They are extremely polite, very hard working, and very punctual, finishing work right on time. They are an asset and a pleasure to work with!
My experience with the medical assistants has been great. I find that the majority of medical assistants possess surprisingly good medical knowledge. Their ability to interact with patients, type notes, send referrals, retrieve medical information, and send scripts has made managing patients much more efficient and enjoyable.
My medical assistants are doing an excellent job of making my workload easier than it is. They are extremely polite, very hard working, and very punctual, finishing work right on time. They are an asset and a pleasure to work with!
My experience with the medical assistants has been great. I find that the majority of medical assistants possess surprisingly good medical knowledge. Their ability to interact with patients, type notes, send referrals, retrieve medical information, and send scripts has made managing patients much more efficient and enjoyable.
My medical assistants are doing an excellent job of making my workload easier than it is. They are extremely polite, very hard working, and very punctual, finishing work right on time. They are an asset and a pleasure to work with!
My experience with the medical assistants has been great. I find that the majority of medical assistants possess surprisingly good medical knowledge. Their ability to interact with patients, type notes, send referrals, retrieve medical information, and send scripts has made managing patients much more efficient and enjoyable.
Heasphere provided me with the support and guidance I needed during a tough time. The expert advice and personalized sessions truly made a difference in my journey toward better mental health.Heasphere provided me with the support and guidance I needed during a tough time. The expert advice and personalized sessions truly made a difference in my journey toward better mental health.
It’s $16/hour, billed only for the minutes worked. If your assistant works 30 minutes, you pay $8, with no standby charges.
Yes. $1/hour off per successful referral, up to $5/hour total.
Eligibility, clean claim submission, payment posting, denial management/appeals, patient collections, and regular reporting, priced at 4% of collected revenue.
Yes, end-to-end for clinical and DME: benefits verification, document gathering, submissions, status tracking, and support for appeals.
Yes. We process faxes, medical records requests (ROI), forms/letters, index them correctly, and route them to the right clinician on time.
Yes. Credentialing: $799 (10 payers). Licensing: from $299. Hospital affiliation: custom (privileging and onboarding support).
Yes, CCM, CCCM, PCM, RPM, CoCM, BHI. We handle setup, enrollment, monthly touches/monitoring, documentation, and billing. For commercial populations, we offer a tiered revenue-share (35–50%) model.
We’re available 24/7, so you can extend coverage after hours or during peak times without adding headcount.
Yes. Our HIPAA-trained team adapts to your processes and integrates into your practice quickly, so you keep doing things the way you like.
Heasphere provided me with the support and guidance I needed during a tough time. The expert advice and personalized sessions truly made a difference in my journey toward better mental health.Heasphere provided me with the support and guidance I needed during a tough time. The expert advice and personalized sessions truly made a difference in my journey toward better mental health.
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